Configuring Windows Mail to Securely Connect to Exchange

KU faculty, staff, and students can follow these instructions to create a secure connection to the University of Kansas Exchange email servers using Windows Mail on Microsoft Vista.

This document is divided into two sections: one contains instructions for configuring a new account and the other for reconfiguring an existing account.

Note:  IMAP only connects to the email folders in the Exchange account; the Calendar and Contacts in the account are accessible only through Outlook Web Access, Outlook Mobile Access, or Outlook configured in full Exchange mode (off-campus use is restricted to Faculty and Staff using KU Anywhere).

New Account

1. Norton/Symantec Antivirus software users: You will have to disable email scanning before you will be able to send email from your account.  Go to http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806 and carefully follow the instructions before continuing.
2. From the Windows Desktop, open the Windows Mail by clicking on Start or  in the bottom left corner of the screen, then choosing Windows Mail from the resulting menu.
   
   
3. A new account wizard will start.  On the resulting screen, type your first and last name.  This is the name that will be seen by people receiving your messages.  Click Next to continue.

   

4. At the next screen, type your KU email address and click Next to continue.

   

5. Next, you need to enter the email server information:
   1. Incoming e-mail server type = Change to IMAP
   2. Incoming mail (POP3 or IMAP) server = imap.ku.edu
   3. Outgoing email server (SMTP) name = authsmtp.ku.edu

   

6. Enter the following information:
   1. E-mail username = Type your email username (the part of your email address before @ku.edu)
   2. Password = Type your email password

   Click Next to continue.

   

7. Click Finish to exit the account creation wizard.

   

8. You will be prompted to sign into your email account.  Enter your email username and password and click OK to continue.  Windows Mail will open and begin retrieving email.

   
   
   

9. The main Windows Mail screen will appear.  You aren’t quite done configuring your account, so proceed to the next step.

   

10. Open the Tools pull-down menu at the top of the screen and choose Accounts .   The Internet Accounts screen will appear.  In the Mail section, click on the imap.ku.edu account and click Properties.

    

11. On the resulting screen, click on the Advanced tab and enter  the following information:
    1. Incoming server = Check the click box next to This server requires a secure connection (SSL)
    2. Outgoing server = Check the click box next to This server requires a secure connection (SSL)
    3. Note: If you are an AT&T/SBC DSL customer OR if your Internet Service Provider blocks port 25 for email, you will need to change the number next to Outgoing mail (SMTP): from 25 to 587. Otherwise, leave it at 25.

    Click OK to save your changes. 

    

12. You will be returned to the Internet Accounts screen.  Don’t Close this screen yet.  Next, you will set up access to KU's global address list.  This will allow you to find the email addresses of most people on campus.

    Click Add... to continue.
    
    

13. At the next screen, choose Directory Service and click Next to continue.

    

14. At the resulting screen, enter the following information:
    • Internet Directory (LDAP) server = whitepages.ku.edu
    • Do NOT check the clickbox next to My LDAP server requires me to log on; leave it clear.
      
      Click Next to continue.
      
      
15. The next screen allows you to configure whether Windows Mail checks email addresses in messages that you’re sending against the KU address book.  Click Yes, then Next to continue.

    

16. Click Finish to exit and return to the Internet Accounts screen.  There’s more KU Address Book configuration left to do, so don’t exit the Internet Accounts screen yet.

    

17. Click once on the entry for whitepages.ku.edu to select it, then click Properties.

    

    • The Properties screen will appear.  Enter the following information:
    • Directory Service Account = KU Address Book (You can type anything here; this is what will appear in your list of directory services.)
    • Server name = whitepages.ku.edu
    • Check the Check names against this server when sending mail checkbox

    Click OK to save your changes and return to the E-mail Accounts screen.  Click Next to continue.

    

18. Click on the Advanced tab and fill in the fields as shown:
    • Server Port Number > Directory service (LDAP) =  636
    • Check the This server requires a secure connection (SSL) checkbox. 
    • Search Base = ou=people,dc=ku,dc=edu

      Click OK to save your changes.
      

19. You will be returned to the Internet Accounts screen.  There’s more KU Address Book configuration left to do, so don’t exit the Internet Accounts screen yet.  Click KU Address Book once to select it, then click Set Order.

    

20. Move the KU Address Book listing to the top of the list by selecting it and clicking the Move Up button.  This will ensure that the KU Address Book is checked first when sending a message.  Click OK to continue.

    

21. You are done setting up the KU Address Book.  Click Close to exit the Internet Accounts screen.

    

22. From now on, Windows Mail will look up names and email addresses in the KU Address Book automatically when sending email.   If you want to check an email address or name while you’re composing, click the Check icon in the toolbar.
23. If prompted, click Yes to refresh your folder list.  Sign into your account if asked.

    
    
    
    
    

24. When you have reached the main Windows Mail screen, you’re DONE! 

    

Editing an Existing Account

1. Open Windows Mail.
   
   
2. Open the Tools pull-down menu at the top of the screen and choose Accounts .   The Internet Accounts screen will appear.  In the Mail section, click on the imap.ku.edu account and click Properties.

   

3. On the resulting screen, click on the Advanced tab and enter  the following information:
   1. Incoming server = Check the click box next to This server requires a secure connection (SSL)
   2. Outgoing server = Check the click box next to This server requires a secure connection (SSL)
   3. Note: If you are an AT&T/SBC DSL customer OR if your Internet Service Provider blocks port 25 for email, you will need to change the number next to Outgoing mail (SMTP): from 25 to 587. Otherwise, leave it at 25.

   Click OK to save your changes. 

   

4. You will be returned to the Internet Accounts screen.  Don’t Close this screen yet.  Next, you will set up access to KU's global address list.  This will allow you to find the email addresses of most people on campus.

   Click Add... to continue.
   
   

5. At the next screen, choose Directory Service and click Next to continue.

   

6. On the resulting screen, click on the Advanced tab and enter  the following information:
   1. Incoming server = Check the click box next to This server requires a secure connection (SSL)
   2. Outgoing server = Check the click box next to This server requires a secure connection (SSL)
   3. Note: If you are an AT&T/SBC DSL customer OR if your Internet Service Provider blocks port 25 for email, you will need to change the number next to Outgoing mail (SMTP): from 25 to 587. Otherwise, leave it at 25.

   Click OK to save your changes. 

   

7. You will be returned to the Internet Accounts screen.  Don’t Close this screen yet.  Next, you will set up access to KU's global address list.  This will allow you to find the email addresses of most people on campus.

   Click Add... to continue.
   
   

8. At the next screen, choose Directory Service and click Next to continue.

   

9. At the resulting screen, enter the following information:
   • Internet Directory (LDAP) server = whitepages.ku.edu
   • Do NOT check the clickbox next to My LDAP server requires me to log on; leave it clear.
     
     Click Next to continue.
     
     
10. The next screen allows you to configure whether Windows Mail checks email addresses in messages that you’re sending against the KU address book.  Click Yes, then Next to continue.

    

11. Click Finish to exit and return to the Internet Accounts screen.  There’s more KU Address Book configuration left to do, so don’t exit the Internet Accounts screen yet.

    

12. Click once on the entry for whitepages.ku.edu to select it, then click Properties.

    

    • The Properties screen will appear.  Enter the following information:
    • Directory Service Account = KU Address Book (You can type anything here; this is what will appear in your list of directory services.)
    • Server name = whitepages.ku.edu
    • Check the Check names against this server when sending mail checkbox

    Click OK to save your changes and return to the E-mail Accounts screen.  Click Next to continue.

    

13. Click on the Advanced tab and fill in the fields as shown:
    • Server Port Number > Directory service (LDAP) =  636
    • Check the This server requires a secure connection (SSL) checkbox. 
    • Search Base = ou=people,dc=ku,dc=edu

      Click OK to save your changes.
      

14. You will be returned to the Internet Accounts screen.  There’s more KU Address Book configuration left to do, so don’t exit the Internet Accounts screen yet.  Click KU Address Book once to select it, then click Set Order.

    

15. Move the KU Address Book listing to the top of the list by selecting it and clicking the Move Up button.  This will ensure that the KU Address Book is checked first when sending a message.  Click OK to continue.

    

16. You are done setting up the KU Address Book.  Click Close to exit the Internet Accounts screen.

    

17. If prompted, click Yes to refresh your folder list.  Sign into your account if asked.

    
    
    
    
    

18. When the main Windows Mail screen appears, you’re DONE!