To access your mailbox on the Exchange system, you can use any IMAP or POP email program (Outlook Express, Thunderbird, Eudora, etc.) that can encrypt data using SSL and that will allow you to specify an outgoing SMTP server. AT&T/SBC DSL users will also need to make sure that their email program will allow them to specify a port for the SMTP server.
The following instructions will help you set up IMAP connections using popular email programs that meet these requirements. The configuration of an existing connection involves setting authsmtp.ku.edu for your Outgoing server and turning on SSL (or TLS) so that your information is encrypted as it is sent to the Exchange system.
Using these settings will give you the ability to access the Exchange Public Folders in your folder structure. In some programs you will see these folders automatically, in others you will need to subscribe to see them.
If you are using a program that is not on the list below, use these general instructions.
If you need further assistance, please call the IT Customer Service Center at 864-8080.
| Windows | Mac |
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Thunderbird Outlook Express Outlook via IMAP Eudora |
Mac Mail - Mac OS X Other Mac clients |
I use an IMAP client (Outlook Express, Thunderbird, or Eudora, for example) at home to send email. How can I prevent messages that I send from being considered spam?
One of the factors that is used to determine whether an email message is junk or not is whether the message is being sent from the same location as the account. Previously, users at home using IMAP or POP connections to Exchange had been instructed to use their Internet Service Provider's SMTP server (smtp.sunflower.com or smtp.sbcglobal.net, for example.) as the Outgoing server when sending messages from Exchange accounts.
If you are using an IMAP or POP client to connect to your Exchange account, you should make sure that you are using AUTHSMTP.KU.EDU for your Outgoing Mail (SMTP) server so that messages coming from you are not considered spam. Follow the instructions above to reconfigure your connection to Exchange. As an added benefit, SSL encryption will keep your password from being visible as it is sent to the Exchange system.
These instructions only show IMAP connections. Can I use a POP3 connection instead?
Yes, you can use these instructions to configure a POP3 connection by specifying pop.ku.edu as the Incoming Server instead of imap.ku.edu, but Information Technology recommends that you select IMAP, especially if you need to access your email from more than one location.
If you choose to use POP3 to connect to Exchange, please be aware that POP3 by default downloads email onto your computer's hard drive and removes it from the Exchange server. If you want to use POP3 and still access your account from more than one location, you will need to find the setting in your email program that keeps a copy of all email on the server.
I'm using AT&T/SBC DSL for my Internet Service Provider at home. Why do I have to change the Outgoing Mail (SMTP) port?
The default port for SMTP is port 25. SBC blocks port 25, but they will allow SMTP traffic on port 587. If you don't change the port, you won't be able to send email when connected to the Internet using AT&T/SBC DSL.
I have an antivirus program that checks email as it comes to my account and when I send messages. It gives me an error and won't let me send email using the new configuration. What do I need to do?
Your antivirus won't let you send email because messages are now encrypted and, as a result, it can't scan the messages. In order to send email, you will have to turn off email scanning in Norton Antivirus or any other antivirus program that scans email.
Here are directions for Norton Antivirus users. Go to http://symantec.atgnow.com/consumer/results.do to search for the article explaining how to disable mail scanning in Norton Internet Security 2005. Search for 2003020715374936 (the article number) and follow the steps outlined in the article before continuing.
For any other antivirus program that scans email, check with the manufacturer to find out how to turn off email scanning.
