The KU authentication process (logging in with your username and password) affects the way you can change your Exchange password. You cannot change your password through Outlook or Outlook Web Access (OWA). Password changes must be made online.
If you try to change your password through the Outlook client or OWA, you will receive the following error message:
Your Windows NT password could not be changed. Please check the information and try again.
Trying again will not be successful. Please go to the Online Information Management page to change your password.
If you need assistance with this process please contact the IT Customer Service Center at 864-8080.
